How to Move Your Rogers eSIM to a New Phone Without Losing Service

The easiest option is to transfer your Rogers eSIM during the new phone’s setup when your device offers that choice.
If device-to-device transfer does not appear, use MyRogers or Rogers.com to choose Change SIM, select eSIM, and scan the QR code.
If your old SIM is lost or damaged and you cannot receive the verification text, Rogers says you must visit a Rogers Store for eSIM activation.

What to know before moving your Rogers eSIM

When you upgrade to a new iPhone, Samsung Galaxy, Google Pixel, or another supported phone, your Rogers service usually moves by activating a new eSIM profile on the replacement device. The phone number and wireless plan stay on your Rogers account, but the active SIM profile changes.

Keep both phones nearby, charge them, connect the new phone to Wi-Fi, and make sure you can sign in to MyRogers. Do not erase, trade in, or factory-reset the old phone until you have tested calling, texting, and mobile data on the new one.

Your new phone must support eSIM, and some models or software versions may show slightly different menu names. Rogers supports several routes: device setup, the MyRogers app, Rogers.com, and an eSIM voucher.

Open the official Rogers eSIM setup and transfer guide

Quick checks before you start

Keep the old phone working. Rogers may send a verification code by text during an online SIM change.
Use Wi-Fi. The new phone needs an internet connection to download the eSIM profile.
Check eSIM support. On many phones, dialing *#06# displays an EID when eSIM is supported.
Back up your data separately. Moving an eSIM does not automatically transfer photos, apps, passwords, or messages.
Have your account details ready. Rogers may ask you to complete an Identity Check during activation.

If the old phone is lost, stolen, or damaged and you cannot receive texts, skip the normal online transfer route. Rogers says you need to visit a Rogers Store to activate the eSIM.

Option 1: Transfer the eSIM during phone setup

This is usually the smoothest method when the new phone detects the Rogers line automatically. Start the new phone’s setup with the old phone nearby, follow the data-transfer prompts, and look for an option to transfer or activate the mobile plan.

iPhone to iPhone

Turn on the new iPhone and begin setup.
Keep the previous iPhone nearby and follow the Quick Start prompts.
When the cellular setup screen appears, choose the Rogers number or tap Transfer From Nearby iPhone.
Confirm the transfer on the old iPhone. If a code appears, enter it on the new iPhone.
Wait for the Rogers plan to activate, then make a test call and send a test text.

After the number activates on the new iPhone, the old iPhone’s Rogers eSIM normally stops working. That is expected. If the cellular setup option does not appear, use the Rogers.com method below.

Samsung Galaxy to Samsung Galaxy

On the new Galaxy, open Settings.
Tap Connections, SIM manager, and Add eSIM.
Choose Transfer SIM from Galaxy/Android phone or the similar transfer option shown on your model.
Accept the transfer prompt on the old phone and enter the verification code displayed on the new phone.
Select the Rogers number, tap Transfer, and wait for the eSIM to download.

Samsung notes that menus and carrier support can vary by model and software version. If Rogers does not appear as an available transfer option, use MyRogers or Rogers.com instead.

Google Pixel and other Android phones

Keep both phones close together during the new phone’s setup.
Choose the Rogers SIM when Android offers to transfer a SIM from the old device.
Tap Transfer, then Activate, and follow the instructions on screen.

On supported Pixel phones, you can also try Settings > Network & internet > SIMs > Add SIM > Transfer SIM from another device. Automatic transfer generally requires Android 12 or later, current Google Play services, and a screen lock on both devices.

Option 2: Move the Rogers eSIM through MyRogers or Rogers.com

Use this method when the new phone is already set up or the built-in transfer option does not appear. You will need the new phone for the QR-code scan and, in many cases, the old phone to receive a verification text.

Rogers MyRogers SIM management

Use the official Rogers eSIM activation instructions

Using Rogers.com

Sign in to MyRogers.
Select the mobile number you want to move.
Choose Change SIM.
Wait for the text-message verification code, enter it, and select Confirm code.
Choose eSIM, then select Continue.
Select Scan QR code.
Use the camera on the new phone to scan the QR code shown by Rogers.
Complete the eSIM setup on the new phone.
Return to Rogers.com and confirm that you successfully scanned the QR code.
Select Confirm SIM change, choose Done, and restart the new phone.

Once the restart is complete, test mobile data with Wi-Fi turned off. Then make a call and send an SMS message. If all three work, the Rogers eSIM transfer is complete.

Using the MyRogers app

Turn on the new phone and connect it to Wi-Fi.
On another device, sign in to the MyRogers app.
Open the Phone tab and select Activate eSIM or Change SIM, depending on what appears.
Select the mobile number for the new phone.
Enter the verification code if Rogers sends one, and complete the Identity Check if requested.
Scan the QR code with the new phone and follow the on-screen instructions.
Restart the new phone, then test calls, texts, and cellular data.

Option 3: Use a Rogers eSIM voucher

An eSIM voucher is useful when Rogers has provided a QR code and a new eSIM number. The voucher method still normally requires account verification.

On the phone you want to activate, scan the QR code printed on the voucher.
Sign in to the MyRogers app or Rogers.com.
Select the Rogers number, then choose Change SIM.
Complete the text-message verification and Identity Check if prompted.
Choose Physical SIM or eSIM voucher in the app, or choose eSIM on Rogers.com.
Enter the 20-digit number beginning with 89302 from the back of the voucher.
Review the change, submit it, and restart the phone.

Do not share a voucher QR code or its 20-digit number. Treat it like a SIM credential and keep it private.

If the Rogers eSIM transfer does not work

You cannot receive the verification text

If the old phone or SIM is lost, damaged, or unavailable, the standard online process may stop at text verification. Rogers specifically directs customers in this situation to visit a Rogers Store for eSIM activation. Bring government-issued identification and the new phone if possible.

Find a Rogers Store for eSIM activation

The new phone shows no service

Confirm that the eSIM appears under the phone’s cellular or SIM settings and that the Rogers line is turned on. Connect to Wi-Fi, restart the phone, and turn Airplane Mode on for a few seconds before turning it off again.

On iPhone, check Settings > General > About for a carrier-settings update. On Samsung, check Settings > Connections > SIM manager. On Pixel, open Settings > Network & internet > SIMs.

The QR code will not scan

Display the QR code on a second screen rather than trying to scan it from the same phone. Increase the screen brightness, clean the camera lens, and keep the entire code inside the camera frame. If the code has expired or has already been used, return to the Rogers activation process and request a new eSIM profile rather than repeatedly scanning the old one.

The old phone still receives service

A short delay can happen while activation completes. Restart both devices and check again. If both phones continue to show the Rogers line after the transfer, do not delete the old eSIM manually yet; contact Rogers so the account can be checked safely.

When to contact Rogers or consider repair

Contact Rogers if the transfer fails after a second attempt, the number disappears from your account, you see an activation or identity-verification error, or the phone reports that it is carrier-locked or not eSIM-compatible. If the phone cannot connect to any network, has physical damage, or cannot read its EID, the problem may be hardware-related rather than a Rogers account issue.

Before contacting support, note the exact error message and gather your Rogers mobile number, account login or PIN, phone model, IMEI, and EID. Avoid factory-resetting the new phone unless support or the manufacturer specifically tells you to do so.

Helpful Links

Rogers eSIM setup and transfer guide – View Rogers’ documented options for device setup, MyRogers, Rogers.com, QR codes, transfers, and eSIM vouchers.
Rogers SIM and eSIM card page – Manage a Rogers SIM or eSIM, review replacement options, and find the route to a Rogers Store.
Apple Support: Set up cellular service on iPhone – Check Apple’s current instructions for eSIM Carrier Activation, nearby iPhone transfer, and QR-code setup.
Google Pixel Help: Transfer a SIM to a new phone – Review Pixel requirements and the Settings path for transferring a SIM during or after phone setup.
Samsung Canada: Galaxy eSIM and supported carriers – Check Galaxy eSIM transfer menus, QR-code activation steps, and supported Canadian carrier information.

Frequently Asked Questions

Q. Does transferring a Rogers eSIM cancel my phone number?

A. No. The number and wireless plan remain on your Rogers account. The transfer changes which phone contains the active SIM profile.

Q. Can I transfer my Rogers eSIM if my old phone is broken?

A. You may be able to use Rogers.com or MyRogers if you can still receive the required verification text. If you cannot receive that text because the SIM or phone is unavailable, Rogers says to visit a Rogers Store for activation.

Q. Should I delete the eSIM from my old phone first?

A. No. Leave the old eSIM in place until the new phone is activated and you have tested calls, texts, and mobile data. The transfer process normally deactivates the old profile when the new one becomes active.

Q. Can I move a Rogers eSIM from Android to iPhone?

A. The built-in transfer options depend on the phone models, software versions, and carrier support. If the iPhone does not offer a compatible transfer option, use Rogers’ MyRogers or Rogers.com eSIM activation process instead.

Q. What should I do with the old phone after the transfer?

A. Confirm that the new phone works on Rogers first, back up anything you still need, sign out of your accounts, and then erase the old phone before selling, trading in, or giving it away.